Delivery Policy

Ordering before our online store opens

Product registration in the UAE is in progress and online checkout is not open yet. Until it is, you can order on WhatsApp. Our team will confirm the products, price in AED including VAT, delivery charge (if any) and the expected delivery timing for your address before you confirm your order.

Where we deliver

Delivery across all seven emirates - Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah - is planned at launch. If we cannot yet deliver to a particular area, we will tell you before you order.

Delivery timing

Delivery times depend on your location and our delivery partner. The timing that applies to your order will be confirmed with you on WhatsApp, or shown at checkout once the online store is open. Delivery may take longer during public holidays, peak seasons or in exceptional circumstances.

Delivery charges

Any delivery charge is shown to you before you confirm your order. There are no hidden fees added afterwards.

Receiving your order

• Please make sure your address and phone number are complete and correct so our delivery partner can reach you.
• Check your parcel when it arrives. If the package is damaged or anything is missing, take a photo and contact us as soon as possible.
• If a delivery cannot be completed, our team will contact you to arrange a new attempt.

Storage in the heat

Skincare and haircare keep best away from direct sun and high heat. Please bring your parcel indoors promptly and avoid leaving products in a parked car.

Questions

For anything about your delivery, message us on WhatsApp or email customercare@theneeds.ae.