Privacy Policy
Your privacy matters to us. This policy explains what personal data The Needs collects through theneeds.ae and our customer channels, why we use it and the choices you have. We handle personal data in line with applicable UAE law, including the UAE Personal Data Protection Law.
What we collect
- Enquiry and contact forms: your name, email address, phone number, company details (for business enquiries) and the content of your message.
- Launch updates sign-up: your email address and, if you choose to give it, your name or phone number.
- WhatsApp chats: your phone number, profile name and the messages you send us, including order and delivery details such as your address.
- Analytics and cookies: information about how you use the website, such as pages visited, device and browser type and approximate location, collected through cookies and similar technologies.
How we use it
- To reply to your questions and handle your orders, deliveries, returns and support requests.
- To respond to distribution, retail and private label enquiries.
- To send launch updates and product news you have signed up for. You can unsubscribe at any time.
- To understand how the website is used and improve it.
- To meet our legal and regulatory obligations.
Cookies
We use essential cookies to make the website work and analytics cookies to understand how it is used. You can control or block cookies through your browser settings; some features may not work as intended if essential cookies are disabled.
Sharing your data
We do not sell your personal data. We share it only with service providers who help us run our business - such as website hosting, analytics, messaging and delivery partners - and only as needed for those services, or where the law requires it. Some of these providers may process data outside the UAE; where this happens, we take steps to keep your data protected.
How long we keep it
We keep personal data only for as long as we need it for the purposes above or as required by law, and then delete or anonymise it.
Your rights
You can ask us to access the personal data we hold about you, correct it if it is inaccurate, or delete it. You can also withdraw your consent to marketing messages at any time. To make a request, email customercare@theneeds.ae. We may need to confirm your identity before acting on a request.
Security
We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
For any question about this policy or your personal data, contact customercare@theneeds.ae.