Privacy Policy

THE NEED’S PRIVACY POLICY:

Introduction
At The Needs, your security and privacy are our utmost priority. This Privacy Policy outlines the policies and procedures of The Needs regarding the collection, use, disclosure, and management of your information. By visiting our website, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy demonstrates our commitment to protecting your privacy and personal information. By using this website, you expressly consent to the collection, use, and disclosure of your information as outlined herein. If you are using this website on behalf of someone else (e.g., a minor or an organization), you confirm that you are authorized to do so and accept this Privacy Policy on their behalf.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of significant changes. We recommend reviewing this policy regularly to stay informed.

Scope of the Policy
This Privacy Policy applies to the personally “Personal Information” collected when you use or access our website and services. It also covers information shared by our business partners or third parties. However, it does not extend to practices of third-party websites, services, or individuals that we do not own, manage, or employ.

Your Account
When you create an account, we collect Personal Information such as your username, password, and email address. Providing this information allows us to personalise your experience and deliver important communications, such as account updates or recovery notices. Certain features, such as placing orders, may require additional details, including billing addresses and payment information.

Collection of Information
We collect information to enhance user experience, improve our offerings, and maintain a secure environment.

1. Types of Information Collected
   Personal Information: Name, email address, phone number, payment details, and account credentials.
   Usage Data: Behavioural information, browser details, IP address, and browsing history.
   Transaction Data: Purchase history, billing details, and payment method information.
   Feedback: Messages, reviews, and other user-generated content.
2. Cookies
   We use cookies to analyse website performance and enhance functionality. You can disable cookies via browser settings, though this may limit certain features.
3. Anonymous Browsing
   Users can browse our website anonymously without revealing personal details. However, certain features require registration and information sharing.

Use of Information
We use your information to:

• Provide and personalise our services.
• Send newsletters, promotions, or updates (with your consent).
• Analyse user behaviour for product improvement.
• Ensure compliance with legal and security obligations.

Communication Preferences

• Marketing Emails: Opt-in to receive newsletters or promotions. Unsubscribe via email links or account settings.
• Text Messages: Receive SMS alerts regarding promotions. Standard carrier charges may apply.
• Service Announcements: Receive important updates related to your account or transactions.

Information Security
We implement appropriate measures to safeguard your data against unauthorised access, alteration, or disclosure. Access to your information is restricted to employees and third-party service providers who need it for operational purposes.

Updating Your Information
You are responsible for maintaining the accuracy of your account information. Update or correct details through your account settings or by contacting us. Inaccurate or outdated information may result in restricted services.

Sharing of Information
We do not sell or rent your personal information. However, we may share information in the following cases:

• Service Providers: With vendors assisting in operations (e.g., payment processors or shipping providers).
• Legal Obligations: To comply with applicable laws or protect rights and safety.
• Business Transitions: In cases of mergers, acquisitions, or asset transfers.

Exclusion of Liability
Our website may allow user-generated content or link to third-party services. We are not liable for the misuse or collection of data by other users or external websites. We encourage reviewing third-party privacy policies before sharing information.

Your Consent
By using our website and providing information, you consent to the terms outlined in this Privacy Policy.

Grievance Officer
If you require further information about our Privacy Policy, the contact details for queries are as follows:

Email: customercare@theneeds.pk

For any concerns regarding your privacy or this policy, please reach out on the aforementioned contact details.